Thank you all for your kind support during these unprecedented times. It’s a very difficult time for families and businesses alike.
Following the Welsh government’s update on 19.06.2020 stating how they are slowly lifting restrictions (self-catering to open only) we are suspending all holidays booked with us up to August 14th, 2020. If you have a booking with us in this time frame, we will be in touch with you.
We must point out that there are variations in the guidance given by the UK Government and the Welsh Government. Since we are based and operate in Wales, we must abide with the Welsh government and continue with the lockdown at present. We have to try to help our local communities in the fight against this virus.
At this moment in time we are awaiting advice on how and when we will be coming out of lockdown. We will be keeping a close eye on this ever changing situation and will be in touch with you as soon as we have the relevant information.
We are dealing with each customer individually. We are a small company, so please be patient with us.
Holidays from mid August are going ahead at the moment and our normal Terms and Conditions apply. We will be keeping a close eye on the developments over the coming days and weeks.
If you cancel more than 6 weeks before your start date, you will lose your deposit as per our normal booking conditions.
For overseas customers, there may be some disruptions to your travel plans, as governments and organisations work to minimise the risks associated with the virus. If you are travelling from abroad from August onwards, please check with your relevant airlines/authorities for the latest updates re travelling. We encourage you to stay in contact with your relevant authorities / airlines / transfer companies regarding any travelling concerns / restrictions that you may have and allow extra time for travel.
All our walking holiday packages state “own arrival” to the UK and destination. You are liable for any costs / disruption associated with any changes that you have to make to your travelling arrangements (this includes changes to airlines or airports) in your own country in order to get to your holiday destination in the UK. We do not accept liability for such changes in any way.
It is a must that you have a Travel Insurance in place (from whichever country you travel). Make sure that your insurance policy covers holiday costs if you need to cancel or unable to travel.
**Please check with your own travel insurance company if you are covered for cancellation due to COVID-19.
Balance Payment Delay
All our balances need to be paid 6 weeks before the start date. This enables us to pay accommodations, taxis, luggage transfer companies. If we don’t receive the full balance as per our terms and conditions, we reserve the right to cancel your holiday and our charges as per our Terms and Conditions.
For further information, please e-mail us or call us on 01248 713 611 to discuss further.